Updated: 1 January 2026

Dewa22 Privacy Policy – Member Personal Data Protection

Dewa22 values your privacy. This page clearly explains how we collect, use, store, and protect your personal data — so you can play with peace of mind.

Our Commitment

Dewa22's Six Pillars of Data Protection

We believe member trust is built through transparency. Here is how dewa22 keeps your privacy protected at all times.

256-bit SSL Encryption

All data transmitted between your device and dewa22 servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions in Malaysia.

Secure Data Storage

Your personal data is stored in data centers protected by strict access controls, 24-hour monitoring, and automatic backup systems. No staff member can access your data without multi-level authorization.

Personal Access Control

Only authorized staff with a legitimate work requirement may access your account information. All access is automatically recorded and monitored by our internal security system.

No Data Sales

Dewa22 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes without your explicit consent.

PDPA Compliance

Dewa22 fully complies with Malaysia's Personal Data Protection Act (PDPA). You have the right to access, correct, and request deletion of your personal data at any time.

24/7 Threat Monitoring

The dewa22 security system monitors suspicious activity at all times. Any unauthorized access attempts will be automatically blocked and you will be notified immediately.

Key Summary: dewa22 collects only the data needed to provide you with the best service. We do not sell your information. All data is protected with bank-grade encryption. You may request access to or deletion of your data at any time. This Privacy Policy clearly and transparently outlines your rights.

01 Introduction

This Privacy Policy ("Policy") describes how dewa22 ("we", "Platform", "dewa22") collects, uses, stores, discloses, and protects your personal information when you use the website, mobile app, and all services offered by dewa22.

We are fully committed to respecting your privacy and ensuring that every piece of data you share with us is handled responsibly, transparently, and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

By using the dewa22 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us so we can assist you in closing your account.

02 Data We Collect

Dewa22 collects your personal information through several means. The following are the categories of data we collect and the reasons for doing so:

Data Category Example Information Purpose of Collection
Identity Full name, identification card number, date of birth KYC verification, fraud prevention
Connect Phone number, email address Account communications, security notifications
Finance Bank account number, bank name, FPX details Processing deposits and withdrawals
Technical IP address, device type, web browser, OS Security, fraud detection, optimization
Usage Game history, activity logs, session duration Service improvement, responsible gaming
Preferences Language settings, communication preferences, self-imposed game limits Personalizing the user experience

We may also receive information about you from legitimate third-party sources such as payment processors, identity verification agencies, and security service providers — solely to verify your identity and ensure platform security.

03 How Your Data Is Used

Dewa22 uses your personal data only for legitimate and necessary purposes. We will not use your information for any other purpose without informing you in advance. The following are the primary purposes for data use:

  • Service provision: To create and manage your account, process deposits and withdrawals, and enable access to all games on the dewa22 platform;
  • Identity verification (KYC): To verify your identity before processing your first withdrawal or when unusual activity is detected, protecting your account from misuse;
  • Security and fraud prevention: To detect and investigate suspicious activity, unauthorized access attempts, or system abuse;
  • Service communications: To send important account-related notifications, security updates, transaction confirmations, and promotional information — only if you have consented to receive them;
  • Legal compliance: To fulfill legal obligations, including anti-money laundering (AML) requirements and reporting to relevant authorities when required;
  • Platform improvement: To analyze usage patterns in aggregated and anonymized form in order to improve user experience, system stability, and game offerings.
Marketing: dewa22 will only send you promotional communications if you have given your consent. You may unsubscribe at any time through your account settings or by contacting our support team.

04 Data Sharing with Third Parties

Dewa22 does not sell, rent, or transfer your personal data to third parties for marketing purposes. However, in certain situations, we may need to share your information with the following parties:

  • Payment processors: Required financial information is shared with FPX processors, digital wallets, and partner banks solely to securely process your financial transactions;
  • Technical service providers: Companies that assist us in managing technical infrastructure, such as hosting and cloud service providers, are bound by strict confidentiality agreements;
  • Game providers: Minimal game session data is shared with game software providers to ensure continuity of gameplay and resolution of any technical disputes;
  • Legal authorities: dewa22 will disclose required information to the relevant authorities when mandated by law, court order, or official investigation requirements.

All third parties working with dewa22 are required to comply with data security standards equal to or higher than those we uphold ourselves.

05 Cookies & Tracking Technologies

Dewa22 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

  • Essential cookies: Required for core platform functions such as maintaining your login session and ensuring security. These cookies cannot be disabled;
  • Performance cookies: Collect anonymous usage data to help us understand how members use the platform and identify areas for improvement;
  • Functional cookies: Remember your preferences such as language, region, and display settings so you don't have to reconfigure them every time you log in;
  • Analytics cookies: Used by trusted third-party analytics tools to help us understand website traffic and aggregate user behavior.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

06 Data Security

The security of your personal data is dewa22's highest priority. We have implemented multiple layers of technical and organizational security to protect your information from unauthorized access, disclosure, alteration, or destruction:

  • 256-bit SSL encryption: All communications between your device and our servers are protected by the same high-grade encryption used by online banking systems;
  • Two-factor authentication (2FA): You can enable two-factor authentication for an added layer of security when logging in to your dewa22 account;
  • Continuous threat monitoring: Our system monitors suspicious activity around the clock and will automatically block any abnormal access attempts;
  • Regular security audits: dewa22 conducts regular security audits and penetration testing with the involvement of independent cybersecurity experts;
  • Internal access controls: Access to user data among dewa22 staff is restricted on a need-to-know basis, with all access recorded and monitored.
Security Incident: In the event of a data breach that may affect your rights or freedoms, dewa22 will notify you within a reasonable timeframe and take immediate remedial steps in accordance with legal requirements.

07 Data Storage & Deletion

Dewa22 retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Typical retention periods are as follows:

  • Active account data: Retained for the duration that your account remains active on dewa22;
  • Financial transaction data: Retained for a minimum of seven (7) years in compliance with tax and anti-money laundering legal requirements in Malaysia;
  • Customer support communication logs: Retained for three (3) years for reference purposes and resolution of any disputes;
  • Closed account data: Retained for the period required by law after account closure, after which it will be securely deleted.

When data is no longer required, it will be deleted using secure deletion methods that ensure it cannot be recovered.

08 Your Rights as a Member

As a dewa22 member, you have the following rights regarding your personal data under Malaysia's PDPA:

Right to Data Access
Right to Rectification
Right to Erasure
Right to Object
Right to Data Portability
Right to Restrict Processing

To exercise any of the above rights, you may:

  • Log in to your account and manage your preferences through the privacy settings in your dashboard;
  • Contact the dewa22 customer support team via live chat, available 24/7;
  • Submit a written request to our data protection team.

We will process your request within 14 business days. For more complex cases, processing may take up to 30 days and we will keep you informed of your request's progress.

09 Children's Privacy

The dewa22 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from any individual under the age of 18.

If we discover that personal data of an underage individual has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you become aware that an underage individual has registered on our platform, please contact us immediately.

10 Third-Party Links

The dewa22 platform may contain links or references to third-party websites in the context of certain services. Please note that this Privacy Policy applies exclusively to the dewa22 platform.

Dewa22 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information.

11 Privacy Policy Changes

Dewa22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The latest version will always be available on this page with a clear update date.

For significant changes that affect your privacy rights, we will notify you via email or in-account notification before the changes take effect. Continued use of the dewa22 platform after any changes are published constitutes acceptance of the latest version of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your information.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the dewa22 Data Protection team through the following channels:

  • Live Chat: Available on the dewa22 platform, 24 hours a day, 7 days a week — the fastest way to get help;
  • Email: [email protected] — for written enquiries that require documentation;
  • Response time: We aim to respond to all inquiries within 48 business hours.
Official Complaint: If you are not satisfied with how we handle your personal information, you have the right to lodge an official complaint with Malaysia's Department of Personal Data Protection (JPDP), which oversees PDPA compliance in the country.

Your Data Is Safe with dewa22

Your privacy is more than a legal obligation to us — it is the trust you place in dewa22. Register today and enjoy a safe, fair, and entertaining gaming experience alongside thousands of active members across Malaysia.

This platform is for entertainment purposes only. For users aged 18 and above only.

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